Thank you for visiting and shopping at Lustreve. The following are the terms and conditions that formulate our Shipping Policy.
Shipment Processing Time
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping times vary by product and brand. Since our products are fulfilled from different warehouses and locations, delivery estimates may differ depending on the item you purchase.
For the most accurate shipping estimate, please check the delivery information shown directly on each product page before placing your order.
Delivery estimates may vary based on:
- Product and brand
- Warehouse location
- Destination
- Shipping method selected
- Processing time
Please note: If your order contains products from different brands or warehouses, items may arrive in separate packages and at different times.
Important: Delivery estimates are estimates, not guaranteed delivery dates. Delays may occasionally occur due to weather, customs, carrier disruptions, holidays, or other circumstances outside our control.
Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way. You can also track your shipment progress here
Customs, Duties, and Taxes
Lustreve is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
Damages
If you receive damaged merchandise, please take a picture and email us the picture at support@lustreve.store. right away. We will only replace damaged goods within 48 hours of receiving your order.
