Frequently Asked Questions
(FAQ) - Lustreve
1. What is the shipping time for my order?
- Domestic (U.S.) Shipping: Orders typically take 7-14 business days to arrive.
- International Shipping: Orders generally take 14-31 business days, depending on your location.
2. How can I track my order?
Once your order has been shipped, we will send you a tracking number. You can use this tracking number to check the status of your shipment on our Track Your Order page. We make sure to upload your tracking details as soon as possible.
3. What if I need to make a return?
We accept returns within 30 days after delivery. If you're not satisfied with your purchase, simply follow our return instructions to send the item back. Please ensure the product is in its original, unused condition with the tags attached.
4. How do I know which size to choose?
To ensure the best fit, we provide a detailed size chart on each product page. If you're unsure, feel free to contact our customer service team for personalized assistance. We’re happy to help you find the perfect fit!
5. Can I change or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Once an order is shipped, we are unable to make any changes. Please contact our customer support team immediately if you wish to change or cancel your order.
6. Do you offer gift cards?
Yes, we offer gift cards that can be used across our entire store. You can select the gift card option at checkout. Perfect for a thoughtful present!
7. Is it safe to shop on your website?
Absolutely! Our website is secure, and we use the latest encryption technology to ensure your information is protected. We offer a variety of payment methods, including credit/debit cards, PayPal, and more.
8. How can I contact customer service?
You can reach our customer service team through:
- Email: lustbrandlee@gmail.com
- Phone: 5196618693
- Or use our Live Chat feature on the website for immediate assistance.
9. Do you offer international shipping?
Yes! We ship internationally to most countries. Please note that international shipping may take 14-31 business days depending on your location.
10. Can I change the shipping address after placing an order?
We strive to process orders quickly, so it’s essential to double-check your shipping address before completing your purchase. If you need to change it, please contact customer service immediately. Once your order has been shipped, we cannot change the address.
11. What should I do if I received a defective or damaged item?
We’re sorry to hear if you received a defective or damaged item. Please contact customer service within 7 days of receiving your order with a description and photo of the damage. We will work with you to resolve the issue as quickly as possible.
12. Do you offer exchanges?
Currently, we do not offer direct exchanges. However, if you would like to exchange an item, please return the product within 30 days and place a new order for the desired item.
If you have any further questions, feel free to reach out to us at any time. We’re here to help make your shopping experience easy and enjoyable!
Thank you for shopping at Lustreve. We appreciate your business!
