Informativa sui rimborsi

We have a 14-day return policy for eligible items, which means you have 14 days after receiving your item to request a return.

Certain products are excluded from our standard return policy and are final sale. Please see our Exceptions / Non-returnable Items section below and the product page for product-specific return information.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lustreve.store or fill the return form 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lustreve.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain products are not eligible for return due to their nature or the policies applicable to those products.

The following items are final sale and non-returnable:

• Jewelry, including earrings
• Intimates
• Perishable goods
• Custom or personalized products
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Additional product-specific exclusions may apply. Please review the return information provided on the product page before purchasing.

If an item arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue and determine the appropriate resolution.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@lustreve.store.